Question 1

What is an eSIM?

Accepted Answer

An eSIM (embedded SIM) is a digital SIM card that lets you activate a cellular plan without a physical SIM. It is built into compatible devices and can store multiple profiles.

Question 2

Is ZYNCO Mobile's eSIM compatible with my device?

Accepted Answer

eSIM is supported on most modern smartphones, tablets and wearables (e.g. iPhone XS or newer, Google Pixel 3 or newer, Samsung Galaxy S20 or newer). Check our Compatible Devices page for details.

Question 3

How to use ZYNCO Mobile's eSIM?

Accepted Answer

Step 1: Install your eSIM by scanning the QR code or via the app. Step 2: Your plan starts automatically once connected to the destination network. Step 3: At your destination, go to Settings > Cellular, turn the line on, enable Data Roaming, and select the ZYNCO Mobile line for Cellular Data.

Question 4

Can I change to another phone to use this eSIM?

Accepted Answer

No, an eSIM QR code can only be used by one phone and cannot be repeatedly scanned or installed, and the eSIM QR code will be invalid when the cellular plan is removed.

Question 5

Why is there no path to add a cellular plan?

Accepted Answer

Please check if the phone supports eSIM function.

Question 6

Is it possible to end the package early?

Accepted Answer

Ending your package early can be achieved by simply removing your cellular plan.

Question 7

Is it possible to add a new package if the current package is not finished?

Accepted Answer

Yes, for new packages please go straight through the purchase process and add the appropriate cellular plan.

Question 8

Is it possible to activate a package outside the package destination?

Accepted Answer

It is recommended to activate the package and add a cellular plan at the package destination. If you have already added a cellular plan outside the destination, please disable it (do not activate it) and activate it directly when you arrive.

Question 9

Installation prompt "Unable to Complete Cellular Plan Change".

Accepted Answer

This message means there is a network problem, which caused the installation failure. Please try another stable network.

Question 10

Does eSIM/SIM card have a phone number?

Accepted Answer

No, it's a data-only eSIM/SIM card without a phone number.

FAQ

Frequently asked questions

Frequently asked questions